Ordering Info

Smoking-Hookah.com provides essential online ordering information for the highest quality hookah products and accessories.

To facilitate your enjoyment, we keep prices reasonable. We use strategic alliances with global producers to keep rates low and quality high.

Secure Online Ordering Information

A. Online order: Use a valid credit card, Venmo, Bitcoin, or Zelle. We use SSL encryption from Verisign to keep card data safe and secure.

Our secure server handles every transaction with advanced protocols. This ensures your financial details remain confidential throughout the purchase.

Find online ordering information for special instructions under "Order Notes." This includes specific requests for your shipping process.

You can mention preferred delivery times or packaging needs in this section. Our logistics team reviews every note to ensure total satisfaction.

B. Phone Order: Call 1-877-946-3179 to place an order. Our agents will provide the online ordering information you need for manual processing.

If you prefer speaking with a representative, our dedicated support team is available during standard business hours to assist you directly.

Please note: You must be 21+ to order. We reserve the right to request verification. This prevents fraud and underage tobacco purchases.

Compliance with federal and state regulations is a priority. We strictly enforce these age requirements to maintain a safe marketplace for all.

We verify identities to protect customers. No private online ordering information is shared. We may ask for a photo ID or card copy.

This verification step is a standard security measure. It protects cardholders from unauthorized transactions and ensures account integrity.

Shipping
Domestic Orders (United States)

Allow 1-2 days for domestic shipping. We package items carefully. We ship via USPS or UPS for safe delivery.

Our fulfillment team works diligently to process every request quickly. We use durable materials to protect fragile glass components during transit.

Estimated delivery is 1-4 business days. Most orders ship from our Texas service center for efficient tracking.

Our central location allows for rapid transit across the country. You will receive a notification as soon as your package leaves our facility.

UPS Overnight/2Day orders take 1 day processing. Weekends do not count. We do not refund mistakes made during shipping selection.

Please double-check your chosen shipping speed before finalizing. Expedited services are prioritized but still require internal handling time.

We ship to P.O. Boxes and APO addresses via USPS. Contact us after purchasing for any express delivery requests.

Military personnel can rely on us for consistent service. We take extra care to ensure documentation is correct for all postal deliveries.

International Orders
We ship globally. Costs depend on weight, method, and destination. Weather or customs may cause international delays.

International logistics involve multiple carriers. We strive to find the most reliable routes for your specific geographic location.

Allow 2-3 days for international processing. USPS mail takes 2-6 weeks. Buyers are responsible for local fees or destination issues.

Global shipping times vary significantly by region. Please monitor your tracking number for updates regarding your local postal service status.

Customs Duty Fee
Customs inspects all orders outside the U.S. Rates vary by country. Contact your local office for the latest fee details.

Every nation has unique import laws. We recommend researching your local regulations to avoid unexpected costs upon arrival of your goods.

We ship packages as commercial purchases. We include the original invoice. Customers must pay any additional duty fees charged by customs.

Accurate documentation is provided to help your package clear customs smoothly. We cannot alter invoice values for legal and tax compliance reasons.

Address Change:
Enter the correct address at checkout. UPS charges $17.00 for changes after shipping. USPS addresses cannot be changed.

Accuracy during the checkout phase is vital. An incorrect zip code or house number can lead to significant delays and extra carrier expenses.

Return Policy
Return unused items within 7 days for a refund. We replace defective items for free if they are brand new and unused.

We stand behind our products. If you receive a damaged item, contact our support team immediately with photographic evidence for a replacement.

Items must remain in their original packaging to qualify. Used hookahs or opened tobacco products cannot be returned for hygiene and safety reasons.

International Orders Only: Returned orders incur a 15% restocking fee. Shipping costs are not refunded for customs refusals.

Refusing a package at customs results in high return shipping costs. We must apply this fee to cover the logistics and handling expenses involved.

Refunds:
Please allow 2-4 days for funds to return. Processing times vary by your specific financial institution.

Once we initiate a refund, the speed of the credit depends on your bank. Most customers see the transaction reflected in their balance promptly.

We value your business and aim for transparency. Our site provides clear online ordering information to help you manage your purchases effectively.

Thank you for choosing us for your hookah needs. We look forward to providing you with the best service and highest quality products available.