Return Policy

Smoking-Hookah.com Return Policy: Returns and Exchanges

This Smoking-Hookah.com Return Policy requires items be sent back within 7 days of receipt.

Our commitment to quality ensures that every order meets high standards before leaving our warehouse facility.

If you are not satisfied with your purchase, please review these specific guidelines for a smooth transaction.

Orders must be in original unused condition with all accessories. Customers pay shipping unless the product is defective.

Items must arrive at our facility in the same state they were originally delivered to your shipping address.

We provide return labels for defective items. Used products cannot be returned due to health concerns and safety regulations.

Hygiene is our top priority when handling tobacco-related products and personal smoking accessories for our customers.

We only accept returns on products in new, unused condition. Please ensure all packaging is intact.

Opened boxes or broken seals on consumable goods will immediately disqualify the item from being eligible for credit.

Our inspection team evaluates every return to confirm that the product has not been ignited or used in any capacity.

Please double-check that all components, including small grommets and trays, are included in the return package.

Missing parts may result in a partial deduction from your final refund amount based on the replacement cost.

To initiate a return, please contact our support team to receive an authorization number before mailing your package.

Packages sent without prior authorization may experience significant delays in processing or might be refused at our dock.

Under the Smoking-Hookah.com Return Policy, we recommend using a trackable shipping service or purchasing insurance for high-value equipment.

We cannot guarantee that we will receive your returned item if it is sent via standard untracked mail services.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection.

If you receive a defective item, please take clear photos of the damage and the shipping box for our records.

Claims for damaged goods must be filed within the 7-day window to ensure we can verify the claim with the carrier.

We understand that shipping fragile glass items can be difficult, so we pack every order with extreme care.

International Orders Only: Non-paid customs or duties incur a 15% restocking fee. Shipping costs are non-refundable.

International customers are responsible for ensuring that all local laws and import regulations are strictly followed.

If a package is returned because it was prohibited in your country, the Smoking-Hookah.com Return Policy restocking fee still applies.

Please note that currency exchange rates fluctuate and your refund will be processed in the original currency of sale.

Customs delays are outside of our control, but we will assist in providing any documentation needed for clearance.

We do not offer exchanges for international orders due to the high costs associated with trans-border logistics.

If you need a different item, please return the original for a refund and place a new order on our website.

Refunds
Please allow 2-4 days for funds to return to your account after processing.

The time it takes for the credit to appear on your statement depends entirely on your financial institution's policies.

We process all approved refunds through the original method of payment used during the initial checkout process.

If you have not received your refund after 5 business days, please contact your bank before reaching out to us.

Often there is some processing time before a refund is officially posted to your credit card or bank account.

For orders paid via gift cards, the balance will be restored to the original card for your future shopping needs.

We strive to make the refund process as transparent and efficient as possible for every member of our community.

Our goal is to ensure you feel confident when shopping for premium hookahs, coals, and accessories online.

If you have any questions regarding the Smoking-Hookah.com Return Policy, our representatives are available during business hours.

Return Address:
Smoking Hookah
8403 Almeda Rd Ste D
Houston, TX 77054
(877) 946-3179